These Terms of Service govern your use of the RANDHOST platform and services. By accessing or using our services, you agree to be bound by these terms.

1. Services

RANDHOST provides bare-metal dedicated server hosting, cloud compute instances, and related infrastructure services. Service availability and specifications are as described on our website and may change with notice.

2. Account

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

3. Payment

Services are billed in advance on a recurring basis. You agree to pay all fees associated with your selected plan. Failure to pay may result in suspension or termination of services.

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in violation of any applicable regulations. We reserve the right to suspend services that violate our acceptable use policy.

Full terms will be published before public launch.

This Privacy Policy describes how RANDHOST collects, uses, and protects your personal data when you use our website and services.

1. Data Collection

We collect information you provide directly (account details, billing information) and information collected automatically (IP address, browser type, usage data). We use MaxMind GeoLite2 for geolocation to provide localised pricing and content.

2. Data Use

Your data is used to provide and improve our services, process payments, communicate with you, and comply with legal obligations. We do not sell your personal data to third parties.

3. GDPR & POPIA

We comply with the EU General Data Protection Regulation (GDPR) and South Africa's Protection of Personal Information Act (POPIA). You have the right to access, rectify, or delete your personal data.

4. Cookies

We use essential cookies for currency preferences and session management. We do not use third-party tracking cookies. Analytics data is collected anonymously.

Full privacy policy will be published before public launch.

RANDHOST guarantees 99.99% uptime for all production services. Downtime is measured from the time a support ticket is opened to the time service is restored.

Credits

If uptime falls below 99.99% in a calendar month, you are entitled to service credits applied to your next billing cycle. Credit amounts are proportional to the duration of downtime.

Full SLA will be published before public launch.

This Data Processing Agreement applies when RANDHOST processes personal data on your behalf as a data processor under GDPR or POPIA.

We implement appropriate technical and organisational measures to ensure the security of personal data, including encryption in transit and at rest, access controls, and regular security audits.

Full DPA will be published before public launch.